FAQs
Covid-19 related cancellation/course change/postponement policy before course commencement for offshore students
Students whose entry to NZ is affected by Covid-19: Students are able to change or postpone their course without any penalty on the enrolment fee, accommodation fee (if applicable), and tuition fee, if they inform NZLC by 3pm NZ Time on the Friday of the week before their course is due to commence. If the offshore student is not yet sure of the new start date, NZLC is happy to offer the same rates for the enrolment fee, and tuition fee provided the new start date is before the end of 2023. (Note, for any accommodation fee, accommodation arrangement fee, textbook/material fee and other service fees, the current rate at the time applies).
| Cancellation | Change/Postponement | |
| Enrolment Fee | 100% penalty fee apply | No Penalty |
| Accommodation Arrangement Fee (4 weeks or more before course/services commence) | NZLC Cancellation, Withdrawal, Changes and Refund/Penalty Policies apply | No Penalty |
| Accommodation Arrangement Fee (Less than 4 weeks before course/services commence) | NZLC Cancellation, Withdrawal, Changes and Refund/Penalty Policies apply | No Penalty |
| Accommodation Fee before arrival | 100% Refund | No Penalty |
| Tuition Fee before arrival | 100% Refund | No Penalty |
| Airport transfer/Insurance | NZLC Cancellation, Withdrawal, Changes and Refund/Penalty Policies apply | NZLC Cancellation, Withdrawal, Changes and Refund/Penalty Policies apply |
| All other arrangement fees incurred | NZLC Cancellation, Withdrawal, Changes and Refund/Penalty Policies apply | NZLC Cancellation, Withdrawal, Changes and Refund/Penalty Policies apply |
Students who teste positive for Covid-19 while in New Zealand
(as of 12 September 2022 until further notice):
| NZLC arranged Homestay | On arrival | Students are given RAT tests on arrival. If the test result comes back positive, please contact the NZLC Auckland-arranged homestay emergency number: +64(0)21780509 so we can inform the homestay family. Students can still stay at the homestay for the self-isolation period. |
| During the stay | Students can stay at the homestay for the self-isolation period. | |
| Weekday lunches | If the student’s homestay arrangement is Half Board and they would like to request lunch on weekdays, the homestay can arrange it for $30per week. | |
| NZLC arranged airport transfer | On arrival | Students are encouraged to take a RAT test on arrival. Students can still take the transfer service by following the safety requirements. |
| Course | Before the course starts | Please contact akenrol@nzlc.ac.nz immediately and include your name and student ID number. Students can change or postpone their course without any penalty. |
| During the course | If you are a Household Contact, you should test daily for 5 days with a rapid antigen test (RAT) from the day the person with COVID-19 tested positive. Household Contacts do not need to isolate. If you test positive for COVID-19, you must self-isolate for 7 days. | |
| RAT tests | On arrival day 5 or 6 | Students are encouraged to take 2 RATs test on arrival and Day 5 or 6.Check more details from: https://covid19.govt.nz/international-travel/travel-to-new-zealand/testing-requirements-after-arriving-in-new-zealand/ |
Covid-19 related courses/services cancellation/shortening after course commencement
Students within the refund period: Refer to the current NZLC Terms and Conditions.
Students outside the refund period: In response to the current situation, NZLC is happy to support our students by offering credit for up to two years, for any remaining/unfinished course weeks. Course credit is counted in Part Time or Full Time weeks.
For cancellation of Accommodation and other fees please refer to the current NZLC Terms and Conditions.
For the Textbook/Material Fee students can collect their deposit if eligible before they depart.
Terms of enrolment for using course credit:
• Enrolment fee – Students do not have to pay a second enrolment fee.
• Tuition Fee – the credit weeks can be used. There is no need to make any additional payment if there is any difference in the tuition fee.
• Entry criteria – enrolment into the equivalent course of the time is subject to availability and the usual entry criteria, as specified in the NZLC Fees & Courses current at the time.
• Textbook/Material Fee – A new Textbook deposit is required and a material fee may be charged.
• Accommodation Arrangement fee & Accommodation fee – the current rates at the time apply.
• Other service fees – the current rates at the time apply.
• Reissuing a COE (Confirmation of Enrolment) for student visa $250 – Students do not have to pay the fee
Note: As per NZLC’s Terms and Conditions clause “Unpreventable Event/Natural Disaster”, in the event that NZLC must close due to an unpreventable event or natural disaster (e.g. power blackout, storm), there will be no refund for any “missed days”.
Covid-19 questions
Here is a useful link explaining what you can do to slow the spread of the virus, what symptoms to look out for and the latest updates from the Ministry of Health: https://covid19.govt.nz/
The symptoms of COVID-19 are:
• a fever (at least 38°C)
• a cough
• shortness of breath
• sneezing or runny nose.
These symptoms do not necessarily mean you have COVID-19. The symptoms are similar to other illnesses that are much more common, such as colds and flu.
Please do not come to school if you are feeling unwell. You can phone student services if you need help making a doctor’s appointment. It is important you call in advance if you think you have Co-vid 19 so that they can prepare for your arrival and take the necessary precautions.
If you have symptoms call Healthline (for free) on 0800 358 5453 (New Zealand phone) or +64 9 358 5453 (international SIMs) or your local doctor for the most up to date professional advice.
If you are severely unwell, for example having trouble breathing, contact emergency services. Phone: 111.