As of:

Coronavirus Updates

Last updated 30 March, 2020 (We will continue to update this page with new information)

New Zealand is currently at Alert Level 4: https://covid19.govt.nz/government-actions/covid-19-alert-level/

Epidemic Notice: On Monday 23 March 2020, the Prime Minister issued an Epidemic Notice under section 5 of the Epidemic Preparedness Act 2006. Find out more here: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-epidemic-notice.

Current Status:

•    NZLC Auckland  – Closed until further notice. Online course starts from 30 March 2020 9am.

•    NZLC Wellington – Closed until further notice. Online course starts from 30 March 2020 9am.

•    New Zealand Border – Closed

 

NZLC Online testing from 3pm on Friday, 27 March 2020!

During the lockdown period, it is important to keep your life as normal as possible and spend your time in a meanginful way. The lockdown will not stop us from learning or from connecting with each other!

NZLC is doing our best to set up our online classes from next week so you can continue your English course in a very safe way.

We would like everyone to be familiar with online course setting using ZOOM, so we will have a testing session from 3pm on Friday, 27 Mar 2020 for about 30 min.

You will meet your classmates and teacher there! 

Please either visit the web browser ZOOM (http://www.zoom.com) or download the Apps before the session, and if you can see “JOIN A MEETING” as circled in red below then you are ready! 

We will send you your teacher’s “Personal Meeting ID Number” and further information shortly. Please join the live stream 5 minutes before the start time of the session. 

Looking forward to seeing you all this Friday at 3pm!

 

Online class Information

Please note the online course is only available during the period of the New Zealand lockdown.

•   Commences Monday 30 March 2020 at 9am

•   You will be placed in your current English level

•   16 students maximum in each class

•   Monday to Thursday from 9am until 3:15pm

•   Attendance will be monitored as usual

•   Students must be enrolled to be able to attend the online course

 

Online Course Timetable (Monday – Thursday) 

Session 1: 9am – 12.15pm

9.00 – 9.30am             warm up activities, AM class aims, set up of offline tasks

9.30 – 10.30am           offline tasks

10.30 – 10.45am         break

10.45 – 12.15pm         online tasks

 

Session 2: 1.15pm – 3.15pm

1:15 – 1:45pm             setting up PM class aims, set up of offline activities

1:45 – 2:30pm             offline tasks

2:30 – 3:15pm             online tasks

FAQs

 

NZLC Online Course Policy for Online Classes during the Lockdown

 

Yes. Students are expected to be ready for the online class 5 minutes before starting each session.
If you are more than 15 minutes late, then you will be marked absent for the whole AM / PM session.

 

Session 1: 9am – 12.15pm

9.00 – 9.30am                warm up activities, AM class aims, set up of offline tasks

9.30 – 10.30am              offline tasks

10.30 – 10.45am            break

10.45 – 12.15pm            online tasks

 

Session 2: 1.15pm – 3.15pm

1:15 – 1:45pm               setting up PM class aims, set up of offline activities

1:45 – 2:30pm               offline tasks

2:30 – 3:15pm               online tasks

 

Teachers will set up the aims of the class within the first 30 minutes of the AM and PM session therefore students must not be more than 15 minutes late in order to participate.

 

If you think you need to change your class or level, please email the Academic Department stating the following:

1.     Your name and student ID number

2.     The online class you are currently in

3.    The reason why you want to change in as much detail as possible. The Academic Department may set up a Zoom chat with you depending on the situation.

4.    Please put “online class change” in the email subject line

If you are in GE (General English), BE (Business English) or a Young Learner class, please send your email to Rhian Owen: rhiano@nzlc.ac.nz. For exam classes (IELTS and Cambridge), please email Carissa carissah@nzlc.ac.nz.

For any questions regarding your GE (General English) / BE (Business English) or Young Learner class, please contact Rhian, rhiano@nzlc.ac.nz. For exam classes (IELTS and Cambridge), please contact Carissa carissah@nzlc.ac.nz

If you are experiencing issues with the Internet connection, you may need to contact your internet provider. If you still need assistance with Zoom, please contact studentservices@nzlc.ac.nz

Please tell your teacher and they will send you electronic copies of the documents that your will need for class.

We can issue a credit note valid for up to two years.

Please email studentservices@nzlc.ac.nz stating what day your last day will be. Include your full name and student ID number.

For further details of COVID-19 related cancellations/shortenings, please refer to https://nzlc.ac.nz/coronavirus-update

 

The online classes are live. Provided you are able to attend the lessons during 9am and 3.15pm NZ time, it is possible to participate and receive a graduate certificate including these online weeks. The online course is available until NZLC reopens.

 

Yes, you will be contacted by email once school re-opens. You will receive your digital certificate and report by email.

Yes. Please email studentservices@nzlc.ac.nzand include:

1.     Your student ID

2.     How many more weeks you would like to extend

3.     Which course you want to take (Note: some courses may have limited spaces available)

4.     If you’re required to extend your visa or not

5.     If you’re required to extend your travel insurance or not. (If you need to extend your insurance, please specify if you want NZLC to arrange the insurance extension for you or not).

Once you receive an invoice, you can follow the payment method listed. Alternatively you can make an online bank transfer or pay by credit card on our website: https://nzlc.ac.nz/invoicepayment/

If you have changed your mind and want to shorten your holiday so that you can participate in the online classes, you can contact us on studentservices@nzlc.ac.nz. We are accepting changes by 2pm Wednesday prior to the week you would like to start the online course.

The lockdown period is for a minimum of 4 weeks from midnight Wednesday 25 March, and online classes will be available until NZLC reopens. Please check this page regularly for an update on our status. We will email all of our students with updates, so please also check your inbox regularly.

The New Zealand government and New Zealand Immigration request that all students who are in New Zealand continue studying via online lessons unless you have a special reason that prevents you from doing so.

If you would like to apply for a holiday, please send us your request by Wednesday 2pm prior to the week you would like to start the holiday.

You will be able to get your $50 textbook deposit back if you return your textbook in an acceptable condition within 1 month of NZLC reopening.

All young learner students are required to take online lessons. Please contact studentservices@nzlc.ac.nz if there is some reason that prevents you from taking the online course.

Students are required to have valid insurance during their stay in NZ. If your insurance is arranged by NZLC, please contact studentservices@nzlc.ac.nz. If you arranged your insurance by yourself, please contact your insurance provider.

Immigration New Zealand has announced that special exceptions will be made for those who were unable to leave New Zealand due to the lockdown or flight cancellations before their visa expiry. Here are the conditions Immigration NZ has stated:

“All travellers with a temporary (work, student, visitor, interim and limited) visa expiring before 1 April 2020 who are unable to leave New Zealand must apply online for a new visa. An interim visa will be issued.

Travellers with a temporary visa due to expire between 1 April and 9 July 2020 will have their visas extended to late September. Confirmation of extensions will be emailed to all visa holders.”

You can read further details here: https://www.immigration.govt.nz/about-us/covid-19/coronavirus-update-inz-response

 

Unfortunately we cannot offer refunds for the week 23 – 27 March due to the government requesting a nationwide lockdown. However, we will be offering additional hours of classes once we reopen for these missed days. We will let you know more idetails once the lockdown has been lifted and NZLC reopens.

Covid-19 related courses/services cancellation/course change/postponement policy before course commencement

 
We have decided to offer FREE second accommodation placement fee as a special policy for those students whose entry to NZ is affected by the Covid-19 coronavirus.  This means students are able to change or postpone their course without any penalty on the enrolment fee, accommodation arrangement fee or tuition fee, if they inform NZLC by the end of business hours on Friday of the week before their course/services were due to commence.

If the student would like to postpone their course but is not yet sure of the new start date, NZLC is happy to offer a postponement without any penalty on enrolment fee, accommodation arrangement fee and tuition fee if the new start date is within 2 years of the original date. (Accommodation fee, Textbook/material fee and other service fees – the current rate at the time apply).

 

CancellationChange/Postponement
Enrolment Fee50 to 100% penalty applyNo Penalty
Accommodation Arrangement Fee (4 weeks or more before course/services commence)NZLC Cancellation, Withdrawal, Changes and Refund/Penalty Policies applyNo Penalty
Accommodation Arrangement Fee (Less than 4 weeks before course/services commence)NZLC Cancellation, Withdrawal, Changes and Refund/Penalty Policies applyNo Penalty
Accommodation Fee before arrival100% RefundNo Penalty
Tuition Fee before arrival100% RefundNo Penalty
Airport transfer/InsuranceNZLC Cancellation, Withdrawal, Changes and Refund/Penalty Policies applyNZLC Cancellation, Withdrawal, Changes and Refund/Penalty Policies apply
All other arrangement fees incurredNZLC Cancellation, Withdrawal, Changes and Refund/Penalty Policies applyNZLC Cancellation, Withdrawal, Changes and Refund/Penalty Policies apply

 

 

 

Covid-19 related courses/services cancellation/shortening after course commencement

 
Students within the refund period: Refer to the current NZLC Terms and Conditions. (https://nzlc.ac.nz/enrolment-process/terms-and-conditions/ – 1479221092044-a9efd42d-c141)

Students outside the refund period: In response to the current situation, NZLC is happy to support our students by offering credit for up to two years, for any remaining/unfinished course weeks. Course credit is counted in Part Time or Full Time weeks.

For cancellation of Accommodation and other fees please refer to the current NZLC Terms and Conditions. (https://nzlc.ac.nz/enrolment-process/terms-and-conditions/ – 1479221092044-a9efd42d-c141)
For the Textbook/Material Fee students can collect their deposit if eligible before they depart.

 

Terms of enrolment for using course credit:

•   Enrolment fee – Students do nothave to pay a second enrolment fee.
•   Tuition Fee – the credit weeks can be used. There is no need to make any additional payment if there is any difference in the tuition fee.
•   Entry criteria – enrolment into the equivalent course of the time is subject to availability and the usual entry criteria, as specified in the NZLC Fees & Courses current at the time.
•   Textbook/Material Fee – A new Textbook deposit is required and a material fee may be charged.
•   Accommodation Arrangement fee & Accommodation fee – the current rates at the time apply.
•   Other service fees – the current rates at the time apply.
•   Reissuing a COE (Confirmation of Enrolment) for student visa $250 – Students do not have to pay the fee

 

Note: As per NZLC’s Terms and Conditions clause “Unpreventable Event/Natural Disaster”,

in the event that NZLC must close due to an unpreventable event or natural disaster (e.g. power blackout, storm), there will be no refund for any “missed days”.

 

Visa, flights, accommodation & living in NZ related questions

No. The NZ government states that everyone must stay in the same place for the duration of the lockdown period. If you have any problem regarding your accommodation situation, please contact studentservices@nzlc.ac.nz

Yes, as long as your host family is available. Please follow these steps for the extension:

  1.  Speak to your homestay and make sure you both agree about your new move out date 
  2. Contact studentservices@nzlc.ac.nz and your homestay family in the same email including your student ID and new move out date.

e.g. Hi NZLC and xxx (host family’s name),  I will extend my homestay for xx more week(s) and new move out date will be dd/MM/yyyy

  1. NZLC enrolments team will send you an invoice for a payment of homestay extension
  2. You can make an online bank transfer or pay by credit card on our website: https://nzlc.ac.nz/invoicepayment/

Immigration New Zealand has announced that special exceptions will be made for those who were unable to leave New Zealand due to the lockdown or flight cancellation before their visa expiry. Here is the condition INZ stated:

“All travellers with a temporary (work, student, visitor, interim and limited) visa expiring before 1 April 2020 who are unable to leave New Zealand must apply online for a new visa. An interim visa will be issued.

Travellers with a temporary visa due to expire between 1 April and 9 July 2020 will have their visas extended to late September. Confirmation of extensions will be emailed to all visa holders.

You can read further details here: https://www.immigration.govt.nz/about-us/covid-19/coronavirus-update-inz-response

Please contact us! You may be able to study with us longer.

•   Are you currently in homestay? You can ask your host family if they can extend the stay for you. You can see the step by step procedures for extending the homestay period in question 2.

•   If you’re not in a homestay, you may want to try contacting any hostels/hotels as they are regarded as “essential businesses” and remain open during the lockdown period. You can find the list of accommodation providers at the bottom of this page:

https://covid19.govt.nz/help-and-advice/for-travellers/international-travel/

International air service will remain open during the lockdown. However, you are not allowed to enter the airport without a flight ticket booked, so please book your flight ticket via  the airlines’ website. Taxis and Uber also remain in operation so you can take a taxi or Uber to the airport.

  • Auckland Co-op Taxi: 09-300-3000 
  • Wellington Combined Taxi: 04-384-4444
  • You can also download the Uber App on your phone. 

Covid-19 questions

Here is a useful link explaining what you can do to slow the spread of the virus, what symptoms to look out for and the latest updates from the Ministry of Health: https://covid19.govt.nz/

 

The symptoms of COVID-19 are:

• a fever (at least 38°C)
• a cough • shortness of breath
• sneezing or runny nose.

These symptoms do not necessarily mean you have COVID-19. The symptoms are similar to other illnesses that are much more common, such as colds and flu.

Please do not come to school if you are feeling unwell. You can phone student services if you need help making a doctor’s appointment. It is important you call in advance if you think you have Co-vid 19 so that they can prepare for your arrival and take the necessary precautions.

If you have symptoms call Healthline (for free) on 0800 358 5453 (New Zealand phone) or +64 9 358 5453 (international SIMs) or your local doctor for the most up to date professional advice.

If you are severely unwell, for example having trouble breathing, contact emergency services. Phone: 111.